Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Radiator Showroom Terms and Conditions of Sale
Radiator Showroom is a company specialising in the supply of radiators and associated products to retail, trade and commercial customers. Our business operates on small overheads with deliveries being undertaken direct from manufacturers. This enables us to achieve our competitive prices. Our aim is to supply the products detailed on our site competitively, with rapid delivery and a high quality service. We hope you find our site easy to navigate with full and comprehensive information, helping you to select our products easily. In order for us to supply these products to you in such a fashion, we request that you read and understand the following terms and conditions detailed below. These are in place not only for our legal obligation to you, the customer, but also to assist you in making the correct decisions when making your purchase. We are available during showroom hours on 08450 580 540 or via email at any time should you require any assistance or have any queries relating to any product on the site or any content detailed on the site.
For further information on your rights in regard to internet purchases, please refer to:
The Consumer Protection (Distance Selling) Regulations 2000
Published by the Department of Trade and Industry.
ORDERS (e-commerce and telephone) - Orders are placed with our suppliers on a daily basis enabling us to supply goods to you the customer in a timely fashion. It is therefore important that you place your order carefully and prior to placing and check your order confirmation carefully once recieved. This will save any delay in your delivery and help to avoid any unnecessary additional costs for both parties. If you have any doubt with regard to your confirmation details, please do not hesitate to contact us on 08450 580 540 so that we may resolve any queries or problems you may have. In some instances, products from our suppliers may be either out of stock or an alternative item may be offered. Should products not be available in the time specified, you have the option to cancel your order on the understanding that Radiator Showroom cannot be held responsible for any consequential looses you may incur. Should an alternative product be available, you will be notified and given the option to continue with your order or cancel.
PAYMENT Please ensure you have credit / debit card details to hand when placing your order. In order to offer our customers the highest security, we process all card transactions through Sagepay. Under no circumstances do we forward your information to any third parties other than your address and contact details in order to perform delivery. We can accept orders by cheque, although we will require a clearance period of 10 days prior to despatch of goods
1:All prices are inclusive of delivery to mainland UK addresses. Goods can be sent to a forwarding agent for overseas deliveries. Please note that once deliveries are made to your designated address, Radiator Showroom will not accept any damages or losses that may be caused by third parties.
2: Once goods are ready from the manufacturer, they will be despatched by overnight courier to your designated address. Dependent on your order, goods should reach you within 1-2 days of the despatch date shown. Occasionally some delays do occur. In this instance we will endeavour to notify you prior to your delivery date if we are made aware by our suppliers. In order to avoid any problems with receiving your goods, we suggest you have deliveries made where someone will be available to accept receipt of the goods and carry them indoors. Couriers are appointed by the manufacturers and employed to deliver to consignee addresses only. Once delivered to your designated address, moving the goods indoors will be your responsibility. Please ensure you are able to do this or have someone available to assist you in this.
3: Couriers, appointed by our manufacturers will make two attempts to delivery goods to your designated address. In the first instance if the delivery is failed, they will leave a card detailing their office number and when they will call again. Should you not be available to accept receipt on the second delivery, please notify the couriers prior to the delivery date and they will arrange a more convenient time. Should the second delivery fail, goods will be returned to the manufacturer and delivery charges will be applied to re-deliver. Due to nature of our business, and the outside parties involved in supplying your goods, Radiator Showroom cannot be held responsible for consequential losses incurred by late or incomplete deliveries. Please note that our product offering is supplied by a number of manufacturers who use their own independent couriers. As a result, your goods could arrive on separate days and from different couriers. Should you require your goods to be delivered on the same day, please contact us and we will request despatch from the manufacturers on a certain day. Please note: every endeavour will be made to provide this service for you and in most cases, we can achieve this successfully however, should goods not arrive on a specific date, Radiator Showroom cannot be held responsible for any consequential losses.
4: Every effort will be made to deliver your goods complete, in good order and in a timely fashion. Occasionally, errors do occur which we will endeavour to rectify as soon as possible. We recommend you check all goods and make sure all component parts are complete and in good order prior to appointing your installer.
5: All delivery services are carried out by third parties, therefore we would ask you to sign all deliveries as 'Unchecked' after inspecting for any damage. Should there be any damage on the packaging, please refuse delivery from the courier and contact us immediately. This will enable our manufacturers to make claims for any mishandling or mistreatment. Should you find goods to be damaged after unpacking, please contact us immediately. No claim will be accepted after a duration of 48 hours after delivery. Any goods signed for as 'Received in good condition' cannot be eligible for damage claims.
RETURNS & CANCELLATION. Radiator Showroom prides itself on the supply of high quality products at reasonable prices. We are sure you will be delighted with your product. On occasions where a product is unsuitable for the customer or you are not happy with your product once received, you are able to return goods to us or our suppliers within 7 days of receipt in the following circumstances and prior to notifying us in writing. Charges for collection and restocking of products may apply.
Standard product, undamaged, unused and in a resaleable condition (including packaging).
Goods which are noted as 'Bespoke' (including dual fuel, electric only and gold towel warmers) will be commissioned for production by our manufacturers on your behalf and are non returnable after commencement of works. Please note: Whilst we try to maintain continuity of supply and make every effort to meet lead times specified, external forces such as suppliers, couriers and the size and weight of the products offered occasionally result in delays in supply, missing ancillary items or in extreme cases, damages.
Problems of this nature are usually rectified within hours and at most, days, but can cause problems if you schedule an installer prior to receiving and fully checking your goods. We therefore recommend that you schedule any labour after receipt of your goods or at least leave a window of time for the goods to arrive, and explain to your installer that you are awaiting supply and may need to reschedule. This will allow you adequate time to instruct your installer accordingly. Most installers are happy to accommodate this and would in fact prefer this rather than cancel the works to return to you at a later stage.
We can offer carcassing information for your installer and supply any controls or ancillary products prior to your product arriving if this will assist with your installer's schedule. Due to this recommendation, we do not accept any charges levied by installers, should any unfortunate situations occur with supply.